Privacy Policy
This Privacy Policy explains how Cycle Savvy handles personal data in connection with its bicycle repair workshop services and website use. It applies to service inquiries, workshop visits, bookings, inspections, repairs, and related communications.
Subject to applicable law, you may request access to your data, correction of incomplete or inaccurate information, deletion of data that is no longer needed, or review of certain processing decisions. We may need to keep some records where the law requires it or where the information is necessary to complete a service or resolve a dispute.
To exercise a privacy right, send a clear request describing the data or activity involved. We may ask for information needed to confirm your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason to the extent required by law.
Service records, quote approvals, and related communications are retained for a practical period after completion of the work. Some information may be kept longer where needed for accounting, dispute handling, warranty-related administration, or compliance with legal obligations. When retention is no longer required, the data is deleted or anonymized where appropriate.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in effect is the one published at the time of your visit unless a later notice states otherwise.
How We Use Data
We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record approvals, provide collection summaries, process payments, maintain service records, operate the website, and meet legal or accounting obligations. We may also use limited information to send seasonal maintenance reminders where appropriate.
Service Providers
We may share data with service providers that support website hosting, communications, record storage, payment processing, or other workshop operations. These parties may process data only for the purposes we instruct and are expected to use appropriate safeguards. We do not sell personal data.
Legal Disclosures
We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, or workshop operations. We may also share information where disclosure is necessary to investigate fraud, misuse, or security incidents.
Data We Collect
We may process identification and contact details, bicycle service information, intake and inspection notes, quote and approval records, payment-related records, and limited technical data from website use. Where a bicycle is brought in for service, we may also record details needed to assess condition, compatibility, and the work requested.
How We Collect Data
We collect data when you contact us, submit a form, book by phone or email, visit the workshop, request an inspection, approve work, make payment, or receive a service summary. We may also receive information from basic website and device interactions, such as form submissions and access logs.
Cookies We Use
We may use session cookies to support navigation, preference cookies to remember basic settings, and analytics cookies to understand site performance. Cookies are used only for operational and service-related purposes and are not intended to identify you beyond what is needed for the website to function.
Cookie Controls
Our website may use cookies and similar tools for basic site operation, traffic measurement, and form functionality. You can manage cookies through your browser controls, and some features may not work properly if certain cookies are disabled.